Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, products, and services offered by Agulhas, LLC (“Agulhas,” “we,” “us,” or “our”), including agulhasllc.com and TankerTime.ai (together, the “Services”). Agulhas, LLC is a Wyoming limited liability company. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Accounts

The Services are intended for business use by individuals authorized to act on behalf of an organization. You represent that you are at least 18 years old and have the authority to enter into these Terms on behalf of the organization you represent, if applicable.

TankerTime accounts are created by invitation only. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorized use of your account.

2. Description of Services

TankerTime.ai is a scheduling and bidding platform designed for aerial firefighting operations. The platform enables schedule management, open-time posting and bidding, coverage coordination, roster management, and related operational tools. TankerTime is a workplace tool provided through your employer; it does not replace any official dispatch, safety, or flight-operations systems.

3. Subscriptions and Payment

Access to paid features of the Services is provided on a subscription basis as agreed between Agulhas and the subscribing organization. Subscription fees, billing frequency, and included features are described at the time of purchase or in a separate written agreement. Fees are billed in advance and are non-refundable except as described in our Refund Policy. We may change pricing upon renewal with at least thirty (30) days’ prior written notice.

Payments are processed by Stripe. By providing payment information, you authorize us to charge the applicable fees. You are responsible for keeping payment information current.

4. Acceptable Use

You agree not to misuse the Services. Without limitation, you will not: (a) attempt to gain unauthorized access to the Services, other accounts, or related systems or networks; (b) interfere with or disrupt the integrity or performance of the Services; (c) use the Services to violate any applicable law, regulation, or the rights of others; (d) reverse engineer, decompile, disassemble, or attempt to extract the source code of the Services, except as permitted by applicable law; (e) resell, sublicense, or provide access to the Services to any third party without our written consent; (f) impersonate another user or misrepresent your identity or role; (g) use the Services to transmit malware, spam, or other harmful content; or (h) circumvent any security controls, rate limits, or access restrictions.

5. Customer Data

You and your organization retain ownership of data submitted to the Services (“Customer Data”). You grant Agulhas a limited, non-exclusive license to host, process, store, and transmit Customer Data solely to provide and improve the Services. You are responsible for the accuracy and legality of Customer Data and for obtaining any consents required to submit it.

We maintain audit logs of actions taken within the platform. These logs are retained for a minimum of three (3) years and may be used for compliance, dispute resolution, and security purposes.

6. Data Security and Incident Response

We implement reasonable administrative, technical, and physical safeguards designed to protect Customer Data from unauthorized access, disclosure, alteration, or destruction. Our security measures include encrypted data transmission, row-level database security, role-based access controls, and audit logging.

We maintain commercially reasonable insurance coverage, including cyber liability and professional liability policies, to support our ability to respond to security incidents and fulfill our obligations under applicable data protection laws. In the event of a confirmed security breach affecting your personal information, we will notify affected individuals and applicable regulatory authorities as required by law, including applicable California breach notification statutes.

We do not collect biometric identifiers or biometric information. TankerTime does not use biometric-based authentication or identification systems.

7. SMS/Text Message Terms

This section describes the TankerTime text messaging program operated by Agulhas, LLC.

Program name: TankerTime Operational Alerts

Program description: TankerTime sends automated text messages to opted-in users regarding aerial firefighting scheduling operations, including schedule change alerts, bid notifications and awards, coverage requests, sick-call alerts, and travel-day reminders.

Opt-in: You may opt in to receive text messages through your TankerTime account settings or during account setup. Opting in is voluntary and is not required to use TankerTime or as a condition of any purchase.

Message frequency: Message frequency varies based on your schedule activity. During active periods, you may receive up to approximately 20 messages per week. During off-duty periods, message volume will be lower or zero.

Message and data rates: Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.

Opt-out: You can opt out at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a single confirmation message and will no longer receive text messages from TankerTime. You may also opt out through your TankerTime account settings or by contacting us.

Help: For help or questions about the messaging program, reply HELPto any message, email us at sales@agulhasllc.com, or call (307) 363-6746.

Carriers:Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and US Cellular. Carriers are not liable for delayed or undelivered messages. Service may not be available in all areas or on all carriers.

Privacy: Your phone number and information collected through the SMS program will not be shared with third parties for their marketing purposes. Our use of your information is governed by our Privacy Policy.

Consent: By opting in to TankerTime text messages, you agree to receive recurring automated text messages from Agulhas, LLC at the phone number you provide. You understand that consent is not required as a condition of purchasing any goods or services.

8. Intellectual Property

Agulhas and its licensors retain all right, title, and interest in and to the Services, including all associated software, content, trademarks, trade names, logos, and documentation. “TankerTime” and the Agulhas name and logo are trademarks of Agulhas, LLC. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

You may not use our trademarks, trade names, or logos without our prior written consent.

9. Third-Party Services

The Services integrate with or rely on third-party services including Supabase, Vercel, Twilio, Resend, Sentry, and Stripe. Your use of those services is subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of third-party service providers.

10. Confidentiality

You acknowledge that information accessed through TankerTime — including schedules, pilot rosters, seniority lists, bid data, and operational details — may be confidential and proprietary to your employer. You agree not to disclose such information to unauthorized persons and to comply with any confidentiality obligations imposed by your employer or applicable collective bargaining agreement.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AGULHAS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TANKERTIME IS A SCHEDULING TOOL AND DOES NOT PROVIDE FLIGHT DISPATCH, SAFETY MANAGEMENT, OR REGULATORY COMPLIANCE SERVICES. OPERATIONAL DECISIONS MUST BE MADE IN ACCORDANCE WITH APPLICABLE FAA REGULATIONS, COMPANY POLICIES, AND PROFESSIONAL JUDGMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AGULHAS AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU (OR YOUR ORGANIZATION) TO AGULHAS FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless Agulhas and its officers, directors, members, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your breach of any representation made in these Terms; or (d) any dispute between you and a third party relating to the Services.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services immediately and without notice if you materially breach these Terms, if directed by your employer’s system administrator, or if required by law. Your employer’s organization may terminate its subscription according to the terms of its agreement with us.

Upon termination, your right to use the Services will cease. Sections of these Terms that by their nature should survive termination (including Sections 5, 6, 8, 10, 11, 12, 13, 15, and 16) will continue to apply.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Sheridan County, Wyoming, and you consent to the personal jurisdiction of those courts.

Notwithstanding the foregoing, nothing in these Terms limits or affects any rights you may have under the California Consumer Privacy Act or other applicable California or federal law.

16. General Provisions

Entire agreement. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Agulhas regarding the Services. Any separate written agreement between your organization and Agulhas will control to the extent of any conflict with these Terms.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it in the future.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force majeure. Agulhas will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, power outages, or labor disputes.

Notices. We may provide notices to you by email to the address associated with your account. You may provide notices to us at sales@agulhasllc.com. Notices are effective when sent.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and notify you by email or through the Services at least thirty (30) days before the changes take effect. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

18. Contact Us

If you have questions about these Terms, contact us at:

Agulhas, LLC
Sheridan, WY
Email: sales@agulhasllc.com
Phone: (307) 363-6746